What is your cancellation policy?

Pleese provide 48 hour notice for all cancellations. There is a $35.00 free for over-the-phone cancellations occurring within 48 hours of the scheduled service. A $60.00 cancellation fee for at-the-door cancellations. These fees only cover the business cost.

 

What is your 100% Satisfaction Guarantee?

If you are not satisfied with any area of your home, just call us within 24 hours and we will return to your home immediately and clean that area. This applies to our flat-rate pricing only.

 

What kinds of services do you offer?

Austin Maids offers the following types of cleaning services:

Regularly Scheduled Cleaning (Weekly, Bi-Weekly, Monthly)

Regular Cleaning

Deep Cleaning

Move In / Out Cleaning

 

Can I trust Austin Maids?

Yes -- Our employees have all been background checked and are covered by insurance. Austin Maids sends screened, trusted and dependable employees to your door. If we would not trust someone to clean our own home or office, we're not going to send them to clean yours.

 

Do you require contracts?

No, we're happy to earn your business each time we clean, and we have build this company doing just that.

 

Do you bring cleaning supplies and equipment?

Yes, all supplies are provided. We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know -- we would be happy to do so.

 

Do I have to be home when you clean?

First time cleaning, we recommend the customer to be there to meet the Cleaning Technicians that will be cleaning your home and to watch the quality of their work. If you cannot make it, that is ok, too.

Once service is provided on a regular basis, most clients prefer to provide a key so we can clean when they are away. All keys are secured when not in use. If you wish to hide a key on your premises, please call the office with the location so we can notify the team prior to their arrival.

 

I've never had maid service, how do I get started?

Call for a free consultation. An estimate can be provided over the phone.

Many people prefer an initial deep cleaning to start, then switch to regular cleaning service at a frequency that suits them. House cleaning is hard work, and a first deep cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

We can also do a first time regular cleaning. Even though less time that a deep cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assurred, no matter how we start, we don't mess around with clean!

 

How do I get ready or prepare for the cleaning?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peaves, you should mention this so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It's fine to have a "To Do" list. Just email us at the office so we can make sure we schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.

Hands down, clutter is the #1 thing that slows us down. Our Cleaning Technicians are ready to go right when we get there -- we really want to start that dirty work -- but first we have to pick up all the newspapers, magazines, the 500 Lego's your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we can even start to clean.

We don't mind picking up all the stuff -- just don't forget we are getting paid for it. But it is not the most effective use of your money, and the time we should be spending on the real reason you hired us to come to your home.

Of course, we do pick up all the clutter we find, it's part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive.

 

What days do you work?

We are available to make your home shine Monday through Friday. Saturday's are available too, though our cleaning rate is slightly higher this day.

Openings are available for either one-time, weekly, bi-weekly or monthly cleaning services.

 

Do you send an individual or a team of maids?

Cleaning Technicians are broken into 1 and 2 person teams -- depending on the client's home size, location, and personal preference. For exceptionally large jobs, larger teams can be sent.

 

Can I leave a note for the Cleaning Technician?

Yes, communication is always a good idea. Though for requests that may take a longer amount of time, let us know in the office. We want to make sure enough time is allocated in order to ensure the job is done properly.

We contact all of our clients after their initial cleaning to ask for feedback. Every client has different wants, needs and expectations, so the more communication the better.

Our employees strive to provide impeccable service, but we are human and misunderstandings happen occasionally. We welcome the opportunity to improve our service to you.

 

How do I make my payment?

Payment is due at the time of service. We accept cash, check, Visa, Mastercard, American Express, and Discover. Returned checks are subject to a $35.00 processing fee.

 

What is something was missed and I am unhappy with a cleaning?

Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to corret the problem at no additional charge.

If something small was missed that you would just like to bring to our attention, please call, email or leave a note for the Cleaning Technician the next time they come out. But please let us know -- we would not want to make the same mistake twice. Communication is very important. If we don't hear from you, we will assume everything is well.

We welcome all feedback that helps us improve our service to you.

 

Can I get a Gift Certificate?

Of course -- house cleaning is a wonderful gift. We provide gift certificates for a house, office, condo or apartment in any amount of time you desire. Just send us an email or call and we'll get it set up right away.